Welcome to the A J Antunes & Co. Website.
We are pleased to announce that our new web order processing system is now
on-line. Your existing user ID and password has been loaded into the new
system. You can use the link above to go the the Customer Self Service Module, or you can go to the A J Antunes Home Page, choose Roundup Food Equipment, and click on My Account. The new system provides many new functions that were not available on
the previous web order system. We want to acquaint you with some changes that
will affect how some information is accessed. You can expect further changes and
enhancements over the next few months that will streamline navigation and
provide additional functionality. This instruction page will remain active for about a week. Once it is removed, if you want to go to the Customer Self Service System quickly, look for a link at the bottom of our standard welcome page entitled "Go Directly to Customer Self Service". If you experience problems at any time, you
are welcome to call 630-784-3435 for direct help from our information systems
staff, or 630-784-1000 for Customer Service Related issues. Non-emergency issues can be e-mailed to donald.springer@ajantunes.com .Links are provided
above to go directly to our Customer Self Service system, or to our standard
welcome page. You will find that the "Your Account" link and others will also
forward you to our CSS system. The next group of instructions are for existing
Customers, beyond that you will find guidance for Service Agencies, Vendors,
other business partners. FOR ALL CURRENT USERS WITH EXISTING User IDs and
PASSWORDS; THE LOGIN PROCEDURE IS ESSENTIALLY THE SAME WITH THE NEW SYSTEM. YOU
MUST ENABLE POP-UPS FROM OUR SITE IN YOUR WEB BROWSER IN ORDER TO ALLOW OUR SITE
TO FUNCTION PROPERLY.
FOR EXISTING CUSTOMERS, REPRESENTATIVES, DISTRIBUTORS
Features of Customer Self Service Module:
Order Status - 45 day history:
o By clicking on the Sales Order you can see exactly what is on the order, the
intended ship date, pricing, method of payment
o If the order has shipped and has not yet been invoice, you will be able to see
the shipping information next to: BOL
o If the order has shipped and is invoiced you can see the invoice number on the
Sales order.
o Besides viewing the order, you also have the ability to print the order.
Placing an Order
o Order Entry Quick allows you to quickly place order using part numbers
o Your pricing will be viewed automatically
o Instant feedback if part number is incorrect or if pricing has changed
o Ability to request ship date for whole order or line by line
o Ability to add order comments for whole order or line by line
o Ability to look up Ship To address if different than Sold To address
o Distributors, Equipment Suppliers, and Representatives will have the ability
to order for your customers (available soon)
o Ability to copy order template for ease of ordering next time (available soon)
o Automatic e-mail acknowledgement of order to personal e-mail
o NOTE: This acknowledgement does not confirm information on order. For the 1st
two to three orders placed online, a separate confirmation will come from AJA
Customer Service Rep. to verify ship date and additional order information
Reports
o Order Summary
o Order by Order report
o Customer Credit report: Provides detailed credit information on the selected
customer
o Order by Item report
o Invoice History Report
o Up to date real time reporting directly from AJA computer system
Personal Administration
o Ability for you to decide your password after initial password is given
o Enter your e-mail address to receive e-mails of the orders you place online
GETTING STARTED USING CSS
1. You will see listing of Order Status - 45 day History
2. Sales order information is interactive
3. Click on any sales order
4. You have the ability to print this sales order
5. You can check on Order status for orders that have not yet been invoiced but
may have been packaged today or shipped yesterday.
6. For those orders that have been invoiced, you can click on the hyperlink BOL
to track the shipment
7. In order to receive e-mails, when an order is placed, you must put in an
e-mail address under the Personal Admin section.
8. There is no need to change or enter your password. Simply enter an e-mail
address.
9. If you would prefer to have a secure password instead of the password given
to you by AJA, you can do this in the Personal Admin section.
10. Enter the old password, enter your new password and e-mail address. This
will be your NEW password the next time you log in. Your customer ID# stays the
same. You will need to inform everyone in your office of the new password.
11. Now you are ready to enter an order (see Procedure for ENTERING ORDERS using
CSS.)
ENTERING ORDERS USING CSS
Click on Order Entry Quick
1. Enter item number:
2. Enter quantity
3. Click on Enter
4. Continue entering part numbers and quantity and clicking on Enter. You will
submit when you are finished entering part numbers.
5. Now Submit
6. Computer is now retrieving information from QAD database so this may take a
few seconds.
7. You may get the message: The item XXXXXXX is not available. Enter this part
number in the Order Comments and note that you want to order this part number
and the quantity. Customer Service will add part to the order and send an
acknowledgement.
8. You receive real time information concerning a wrong part number or price so
that you have up to date information.
9. Once you are ready to Submit the order, click on Check Out
10. You can now:
a. Continue ordering
b. Empty Cart
c. Save Order Template-more information to come about this feature
d. Check Out
11. Again, you have the opportunity to delete any items
12. You can enter a comment or ship date for each line item
13. Specify a Request Date. The same lead times apply for orders entered using
CSS as if the order was faxed to AJA. CSS default is 5 days so you must note a
different date in the Order Comments if you need it sooner than 5 days.
14. If you order often, you can save any order as a template and then come back
to it the next time and modify the template.
15. Finish Order: You can now enter an Order Comment: This is when you would
like the items that are not available.
16. Choose the Ship To addresses: Use the book icon to pull up a list of
addresses that are currently in our database. You are NOT able to enter a new
address. Again, enter this information in the Order Comment section and it will
be added to the order by our Customer Service Dept.
17. Enter Shipping Method
18. Enter Payment Method. In order to use your own UPS account number, please
select Collect but put your account number into the order comments section.
19. Enter whether Partial Shipment is OK
20. Enter Purchase Order number
21. Submit Order
22. You will receive an e-mail which says that we have received your order along
with a summary of your order.
23. The order should also pop up on the screen. If you do not see the order pop
up, your company may have a block on pop-ups. Someone in your IS dept. can
disable the block to pop ups from our website.
24. You can also view the entire order by going back to the Home page. You will
see it listed on the Order Status - 45 Day History
25. This order will go directly to the QAD program and is LIVE.
An AJA Customer Service rep. will send a Confirmation of your order with up to
date ship date. If there was a comment placed on the order header, they will
respond to that information. Once you begin ordering online and the order is ok,
Customer Service will not need to send an additional acknowledgement.
CONVENIENCE - AJA is here to serve you, but if you prefer Customer Self Service,
it is available 24 hours, 7 days a week, 365 days a year for your convenience.
SERVICE AGENCIES
Your Access to Warranty Input, Warranty Inquiries, Service Bulletins, and
other documentation will now be supported through the new CSS system. You can use the link above to go the the Customer Self Service Module, or you can go to the A J Antunes Home Page, choose Roundup Food Equipment, and click on My Account. Your
existing Login ID and Password should already be enabled, and the warranty
functions should appear as menu options on the left side of the screen. The
major difference is that the forms will open as a second window, and YOU MUST
ENABLE POP-UPs FROM OUR SITE IN ORDER FOR THESE FUNCTIONS TO WORK PROPERLY.
VENDORS
The new system should accept your existing UserID and Password. You can use the link above to go the the Customer Self Service Module, or you can go to the A J Antunes Home Page, choose Roundup Food Equipment, and click on My Account. After you
login, you should see menu options on the left side of the page for 'Material
Requirements All" and "Material Requirements Selected". You should Choose the
"Material Requirements All" Option. A second window will open which will display
MRP information in a format similar to the inquiry produced by the previous
system.
